Ombudsman

BANKING problems
The Ombudsman for Banking Services is Clive Pillay
Sharecall0860 800 900
Telephone011 712 1800
Fax011 483 3212
PostP.O.Box 5728 Johannesburg, 2000
Emailinfo@obssa.co.za
Websitehttp://www.obssa.co.za
CONSUMER-RELATED problems
The National Consumer Commissioner is Mamodupi Mohlala.
Telephone012 940 4450
Fax0861 515 229
Building 10,
Berkley Office Park
Bauhinia Road
PhysicalHighveld Techno Park
CREDIT TRANSACTION problems
The Credit Ombud is Manie van Schalkwyk.
Sharecall0861 662 837
Telephone011 781 6431
Fax086 674 7414
PostPost Suite 123, Private Bag X10015, Randburg, 2125
Emailombud@creditombud.org.za
Websitehttp://creditombud.org.za
DEBT COUNSELLING problems
The National Credit Regulator also deals with disputes that are not resolved by the Credit Ombud
Sharecall0860 627 627
Telephone011 554 2600
Fax011 554 2860
PostPO Box 209, Halfway House, 1685
Emailinfo@ncr.org.za or complaints@ncr.org.za
Websitehttp:// www.ncr.org.za
FIDUCIARY problems
The Fiduciary Institute of South Africa (FISA) is a self-regulating body in fiduciary matters, such as wills, trusts and estate planning.
Telephone082 449 2569
Fax011 295 8262
PostPO Box 27076, Benrose, 2011
Emailsecretariat@fidsa.org.za
Websitehttp:// fidsa.org.za
FINANCIAL ADVICE problems
The Ombud for Financial Services Providers is Noluntu Bam.
Telephone012 470 9080
Fax012 348 3447
PostPO Box 7457, Lynneood Ridge, 0040
Emailinfo@faisombud.co.za
Websitehttp://faisombud.co.za
COMMUNITY SCHEME problems
The Ombud is Themba Mthethwa
INVESTMENT problems
The Financial Services Board, which is headed by Dube Tshidi, regulates the financial services industry
Call centre0800 110 443
Telephone012 428 8000
Fax012 347 0221
PostP.O.Box 35655, Menlo Park, 0102
Emailinfo@fsb.co.za
Websitehttp://www.fsb.co.za
LIFE ASSURANCE problems
The Ombudsman for Long-term insurance is Justice Brian Galgut.
Sharecall0860 103 236
Telephone021 657 5000
Fax021 674 0951
PostPrivate Bag X45, Claremont, 7735
Emailinfo@ombud.co.za
Websitehttp://www.ombud.co.za
MEDICAL SCHEME problems
The Council for Medical Schemes is a statutory body that supervises medical schemes.The Registrar of Medical Schemes is Dr Monwabisi Gantsho.
Sharecall0861 123 267
Telephone012 431 0500
Fax012 430 0608
PostPrivate Bag X34, Hatfield, 0028
Emailombud@creditombud.org.za
Websitehttp://creditombud.org.za
SHORT-TERM INSURANCE problems
The Ombud for Short-term Insurande is Brian Martin.
Sharecall0860 726 890
Telephone011 726 8900
Fax011 726 5501
PostPO Box 32334, Braamfontein,2017
Emailinfo@osti.co.za
Websitehttp://www.osti.co.za
PENSION FUND problems
The Acting Pension Funds Adjudicator is Dr Elmarie de la Rey.
Telephone087 942 2700
Fax087 942 2644
PostPO Box 651826, Benrose, 2011
Emailenquiries-jhb@pfa.org.za
Websitehttp://www.pfa.org.za