| BANKING problems | |
| The Ombudsman for Banking Services is Clive Pillay | |
| Sharecall | 0860 800 900 |
| Telephone | 011 712 1800 |
| Fax | 011 483 3212 |
| Post | P.O.Box 5728 Johannesburg, 2000 |
| info@obssa.co.za | |
| Website | http://www.obssa.co.za |
| CONSUMER-RELATED problems | |
| The National Consumer Commissioner is Mamodupi Mohlala. | |
| Telephone | 012 940 4450 |
| Fax | 0861 515 229 |
| Building 10, | |
| Berkley Office Park | |
| Bauhinia Road | |
| Physical | Highveld Techno Park |
| CREDIT TRANSACTION problems | |
| The Credit Ombud is Manie van Schalkwyk. | |
| Sharecall | 0861 662 837 |
| Telephone | 011 781 6431 |
| Fax | 086 674 7414 |
| Post | Post Suite 123, Private Bag X10015, Randburg, 2125 |
| ombud@creditombud.org.za | |
| Website | http://creditombud.org.za |
| DEBT COUNSELLING problems | |
| The National Credit Regulator also deals with disputes that are not resolved by the Credit Ombud | |
| Sharecall | 0860 627 627 |
| Telephone | 011 554 2600 |
| Fax | 011 554 2860 |
| Post | PO Box 209, Halfway House, 1685 |
| info@ncr.org.za or complaints@ncr.org.za | |
| Website | http:// www.ncr.org.za |
| FIDUCIARY problems | |
| The Fiduciary Institute of South Africa (FISA) is a self-regulating body in fiduciary matters, such as wills, trusts and estate planning. | |
| Telephone | 082 449 2569 |
| Fax | 011 295 8262 |
| Post | PO Box 27076, Benrose, 2011 |
| secretariat@fidsa.org.za | |
| Website | http:// fidsa.org.za |
| FINANCIAL ADVICE problems | |
| The Ombud for Financial Services Providers is Noluntu Bam. | |
| Telephone | 012 470 9080 |
| Fax | 012 348 3447 |
| Post | PO Box 7457, Lynneood Ridge, 0040 |
| info@faisombud.co.za | |
| Website | http://faisombud.co.za |
| COMMUNITY SCHEME problems | |
| The Ombud is Themba Mthethwa | |
| INVESTMENT problems | |
| The Financial Services Board, which is headed by Dube Tshidi, regulates the financial services industry | |
| Call centre | 0800 110 443 |
| Telephone | 012 428 8000 |
| Fax | 012 347 0221 |
| Post | P.O.Box 35655, Menlo Park, 0102 |
| info@fsb.co.za | |
| Website | http://www.fsb.co.za |
| LIFE ASSURANCE problems | |
| The Ombudsman for Long-term insurance is Justice Brian Galgut. | |
| Sharecall | 0860 103 236 |
| Telephone | 021 657 5000 |
| Fax | 021 674 0951 |
| Post | Private Bag X45, Claremont, 7735 |
| info@ombud.co.za | |
| Website | http://www.ombud.co.za |
| MEDICAL SCHEME problems | |
| The Council for Medical Schemes is a statutory body that supervises medical schemes.The Registrar of Medical Schemes is Dr Monwabisi Gantsho. | |
| Sharecall | 0861 123 267 |
| Telephone | 012 431 0500 |
| Fax | 012 430 0608 |
| Post | Private Bag X34, Hatfield, 0028 |
| ombud@creditombud.org.za | |
| Website | http://creditombud.org.za |
| SHORT-TERM INSURANCE problems | |
| The Ombud for Short-term Insurande is Brian Martin. | |
| Sharecall | 0860 726 890 |
| Telephone | 011 726 8900 |
| Fax | 011 726 5501 |
| Post | PO Box 32334, Braamfontein,2017 |
| info@osti.co.za | |
| Website | http://www.osti.co.za |
| PENSION FUND problems | |
| The Acting Pension Funds Adjudicator is Dr Elmarie de la Rey. | |
| Telephone | 087 942 2700 |
| Fax | 087 942 2644 |
| Post | PO Box 651826, Benrose, 2011 |
| enquiries-jhb@pfa.org.za | |
| Website | http://www.pfa.org.za |